One form. One number. ORBIT stores the issue in the repository, notifies support, and auto-replies to the customer with their ticket number (EXP-#, PIP-#, or CHK-#) plus a plain-language summary of what we understood. Built for EXSPEEDITE, Pipeline, and CheckPoint.
One suggestion or one problem. That is it.
We email you EXP-# / PIP-# / CHK-# and what we understood.
Support works the ticket. Promote to SCR only if needed.
Customer gets a polite email: your number, and here is what we understand.
Nothing is “just an email.” Every item is a searchable EXP / PIP / CHK ticket.
Every ticket also notifies [email protected] with the same number.
Promote to thefutureexperience.com only for real software changes.